Intercontinental Cairo Citystars, an IHG Hotel

Friendliness of the staff, the room's spaciousness, and the ideal location

I recently had the pleasure of staying at the Intercontinental Hotel in Cairo, located in the vibrant neighborhood of Heliopolis, just a short 10-minute drive from the airport. There were several aspects of the hotel that I particularly liked: - Convenient Location: The hotel's proximity to the airport made it a convenient choice for travelers. Additionally, having access to one of the newest malls in the area was a definite advantage, providing various shopping and entertainment options within walking distance. - Cleanliness and Spaciousness: The hotel maintained high standards of cleanliness throughout the premises. The rooms were exceptionally spacious, providing a comfortable and relaxing environment after a long day of exploring the city. - Friendly and Helpful Staff: The hotel staff were polite, friendly, and always ready to assist. They went out of their way to provide recommendations for local attractions and consistently displayed a high level of professionalism. - Room Upgrade: We were fortunate enough to have our room upgraded, adding an extra touch of luxury to our stay. It was a thoughtful gesture that added to our overall satisfaction with the hotel.

I would like to take a moment to express my deep appreciation and gratitude to Mr. Ahmed Hassan from the reception desk. My recent stay at your hotel was made even more memorable because of his exceptional customer service and professionalism. Upon checking in, Mr. Ahmed warmly welcomed me with a smile and a kind greeting. He went above and beyond to make sure my needs were met and that I was comfortable during my stay. He patiently answered all my questions and provided me with helpful information about the hotel and its amenities. Throughout my stay, Mr. Ahmed continued to impress me with his attentiveness and willingness to assist. He was always available at the desk and ready to assist with any requests or concerns I had. His friendly demeanor and positive attitude made me feel like a valued guest. I want to thank Mr. Ahmed for going above and beyond to provide exceptional service. He is a true asset to your hotel, and his dedication and hard work do not go unnoticed. I hope he receives the recognition and appreciation he deserves. In conclusion, my experience at your hotel would not have been as amazing without Mr. Ahmed's assistance. He has set a high standard for customer service, and I will definitely be returning to your hotel because of it. Thank you again to Mr. Ahmed Hassan from the reception for making my stay truly special.

Location (shopping practically inside the hotel, variety of restaurants in the hotel and close to the airport). For a one-day stay, on the way back from a tour of Egypt, it is a good option. The lobby decoration is very beautiful and the staff service is very good. The hotel areas were clean and the pool was very beautiful. My room was large and had a good balcony with a view of the pool.

I had the pleasure of staying at a nice hotel like intercontinental hotel recently, and it was a great experience. The facilities were great and the staff was really welcoming and friendly especially mr.Ahmed Hassan from the recption. The hotel was well maintained and the rooms were clean and comfortable. We also enjoyed the amenities, such as the swimming pool, spa, and restaurant. Overall, the stay was enjoyable and the hotel was really nice. Highly recommended!